Frequently Asked Questions

Yes. We use non-toxic, kid- and pet-friendly cleaning products every visit, for all our residential services and premier add-ons. We always rinse or flush products thoroughly, so you come home to a clean, organized space without worrying about lingering residue.

No — our team brings everything needed.

Not at all — many clients give us a key or door code. Being home is fine too. For those working from home, just let us know, and we’ll accommodate any sound or room access needs during your cleaning.

To maximize the effectiveness of our professional cleaning services, ensure that floors and counters are clear of clutter such as shoes, toys, and papers. Whether it’s a residential clean or an apartment cleaning service, the more accessible the area, the more thorough our cleaning can be. And remember, you hired us to clean, so don’t worry about cleaning beforehand!

Most clients choose weekly or bi-weekly residential cleaning services, depending on their schedules and preferences. If you’re strapped for time or simply don’t enjoy cleaning, a weekly service might be perfect for you. If you can handle some cleaning yourself, bi-weekly might be a better fit. For those who need less frequent cleaning, we offer monthly options, though many clients quickly opt for more frequent cleanings, as they love having those tasks off their to-do lists!

No — frequency (weekly, bi-weekly, monthly) and tier (Complete or Signature) are separate choices. Mix and match however fits your home.

Complete covers detailed appliance polish, cabinet fronts, and stairs every visit, plus a two-part detail rotation — fans, lights, and blinds one week, baseboards and under-furniture the next — and we prioritize keeping the same lead cleaner on your home. Signature includes everything in Complete, plus a fixed quarterly deep-detail task (ending in an annual pantry organization pass), 2 fee-free skips or reschedules a year instead of the standard 1, and a guaranteed, dedicated lead cleaner. Not sure which fits? We're happy to help you choose.

On Signature, yes — you’re assigned a dedicated, locked-in lead cleaner, with substitutions only for illness or vacation. This tier exists specifically for clients who want the same person every visit. On Complete, we prioritize the same lead cleaner whenever possible, but it isn’t guaranteed at that tier.

An initial clean sets the foundation for all future cleanings. It involves a deeper level of cleaning, such as removing mildew and hard water deposits, to bring the space up to a baseline level. This initial session is usually longer and may involve additional team members. Both recurring tiers — Complete and Signature — maintain that full baseline going forward through their rotation.

We remove obvious trash and clearly spoiled items only. We never discard anything that isn’t clearly garbage — if you’d like a full pantry purge, just ask and we’ll do it together with your direction.

Standard service vacuums and/or mops floors by machine. Hand-washing bathroom and kitchen floors is available as an add-on if you’d like that extra touch.

We vacuum carpets as part of every visit. For deep carpet shampoo/steam cleaning, we refer clients to Oxi Fresh.

Not directly — we’re happy to refer you to Tide Cleaners for laundry needs.

As a general guide, we aim for about 1,000 sq ft per hour for a standard clean — that pace can slow to around 500 sq ft per hour in a more lived-in home. A primary bathroom typically takes 45 minutes to an hour, and a kitchen (including mopping) another 45 minutes to an hour.

It depends on how many people (and pets) live in the home and how lived-in it is day to day. Most 3-bedroom homes are scheduled for 2.5–3 hours with a team of 1–2 cleaners.

While Indiana doesn’t require licensing for cleaning companies, Christina's Complete Clean sets the bar high with continuous training for all our cleaning staff. Our team members hold certifications like the IICRC House Cleaning Technician Certificate Course and GBAC Cleaning & Disinfecting for Coronavirus - SARS 2. Additionally, our in-house training program ensures all staff are well-versed in industry best practices, whether they're providing house maid services or working as part of our office cleaning company. We’re committed to staying at the forefront of the cleaning industry through ongoing education and training.

Yes and yes! Every member of our team is a W2 employee of C3 — not a contractor — and all of our staff members are background-checked, insured, and bonded.

A 50% deposit is required to secure your Initial Clean or One-Time cleaning appointment.

All major credit cards, Venmo, and PayPal. We offer a 5% discount if your year is paid in full. We no longer accept paper checks.

We understand that plans change. Every client gets 1 fee-free skip or reschedule per year (2 per year on our Signature tier). Beyond that, please notify our office as early as possible — to manage our schedule effectively, cancellation and rescheduling fees do apply. Check your C3 Terms and Conditions or contact our office for the latest details.

We offer a 100% satisfaction guarantee — if something was missed, we’ll return the same day or next day to make it right.

Tips are always appreciated, never expected. Some clients tip a little at every visit; others prefer one larger tip at the end of the year — either is great. You can leave a tip through our system after your cleaning, or leave cash on the counter.

Absolutely — we love pet-friendly homes. Just let us know about any pets and special instructions.

We serve the Northside of Indianapolis and Carmel, covering Hamilton and Marion County.

Yes — both recurring tiers (Complete and Signature) maintain that full baseline going forward through their rotation.